This Privacy Policy applies to the services offered by BeautyPlus Academy PTY LTD, its related entities and Academy (the “BeautyPlus Academy”, “we”, “our” or “us”). 

Your privacy is important to us and we take the responsibility of handling your personal information very seriously. We comply with the Privacy Act 1988 (Cth) (Privacy Act), and we recognise that individuals have a right to control how their personal information is handled. 

We have developed this policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

Our Privacy Policy describes in detail how we collect, use and disclose your personal information, how you can access and correct your personal information, and how you can make privacy complaints. 

By using our website, services, or by providing any personal information to us, you consent to our collection, holding, use and disclosure of your personal information, as set out in this Privacy Policy. 

For the purposes of this Privacy Policy, personal information includes your: 

• name and date of birth; 

• contact details and your emergency contact details; 

• treatment details; 

• before and after treatment photographs; 

• any personal information captured by CCTV;  

• payment information such as bank accounts or credit card details; 

• payment history; and  

• sensitive information such as medical information provided by you and collected by us as part of your treatment file, details of telehealth consultations, and any allergies you may have.  

We may also collect information relating to your access and use of our website including social media accounts or apps, IP address, device type, browser information, time and date of access, location data, webpages visited, and other website related information including through the use of internet cookies. 

Information which does not disclose your identity, or enable your identity to be ascertained), will not be classified as personal information and therefore will not be subject to this Privacy Policy. 

Why we collect your personal information

As a registered training organisation (RTO), we collect your personal information so we can process and manage your enrolment in a vocational education and training (VET) course with us.

Collection of Your Personal Information 

We use your personal information to enable us to deliver VET courses to you, and otherwise, as needed, to comply with our obligations as an RTO.

We collect personal information about you where you provide it to us, or where required by law. 

We collect your personal information primarily to enable us to provide you with our services and products, including:  

• when you use our website, for example, if you purchase a treatment or make a booking via our website or if you make a customer account on our website;  

• if you complete a ‘client card’ Or ‘consultation card’ at or before attending our Academy Clinic; 

• if you contact us via phone or email or social media with a query or complaint; 

• during treatment consultations; and 

• if you provide feedback about your experience with us. 

You are not obliged to provide your personal information to us, however in some instances if you do not provide your personal information, we may be unable to provide services or products to you. 

Use and Disclosure of your Personal Information 

We are required by law (under the National Vocational Education and Training Regulator Act 2011 (Cth) (NVETR Act)) to disclose the personal information we collect about you to the National VET Data Collection kept by the National Centre for Vocational Education Research Ltd (NCVER). The NCVER is responsible for collecting, managing, analysing and communicating research and statistics about the Australian VET sector. We are also authorised by law (under the NVETR Act) to disclose your personal information to the relevant state or territory training authority.

We use your personal information to: 

• provide you with our services and products; 

• create a record of your treatments and preferences which can be accessed by your treating team across our Academy Clinics; 

• with your consent, publish before and after treatment images on our website;
•  
• your photo may be used in BeautyPlus Academy’s promotional material and consent for my photo to be used – should you wish to opt out of this, please notify us here;

• with your consent, contact you to provide information about our products, services and special offers; 

• obtain feedback from you about our products and services; 

• record statistical data for our internal marketing analysis; 

• comply with legal and regulatory obligations, carry out internal audits or investigations, prevent fraud or other unlawful activities, or ensure the safety and security of you and us;  

• enable our medical practitioners to provide you medical consultation for your treatments and any post-treatment review and consultation;  

• record quantitative and qualitative medical and treatment data for internal medical and treatment analysis and research;  

• fulfil purposes that are reasonably necessary or ancillary to the abovementioned purposes; and  

• fulfil any other purposes which we may have notified you prior to, or at the time of, obtaining your consent. 

We may share information within our group of companies to provide you with a seamless customer experience.  

We may disclose your personal information to our third-party service providers who assist us to deliver our services, for example IT service providers, marketing, market research (including by using other available data to gain greater insights about our clients), and consulting services. Some of these third-party service providers are located in countries including the United States and the New Zealand and you consent to these overseas disclosures.  

We will only disclose personal information to overseas service providers where we have taken reasonable steps to ensure that the overseas service provider does not breach the Australian Privacy Principles in relation to your personal information. 

Use of Tracking Technologies 

We use tracking technologies such as cookies or web beacons to make it easier for you to use our website and services.  

Cookies are pieces of information that a website transfers to a computer’s hard disk for record keeping purposes and to enhance functionality of the website. Web Beacon is a technical method that sends information related to the access to websites, when you browse websites, open or preview an HTML-formatted email.  

Most web browsers are set to accept tracking technologies such as cookies or web beacons. These tracking technologies do not themselves personally identify you, although they do identify your browser.  

These tracking technologies allow us to monitor our website, and to record how many people are using the different parts of the website. It is possible to set your browser to refuse tracking technologies such as cookies or web beacons, however, this may limit the services we can provide to you via our website.  

How the NCVER and other bodies handle your personal information

The NCVER will collect, hold, use and disclose your personal information in accordance with the law, including the Privacy Act 1988 (Cth) (Privacy Act) and the NVETR Act. Your personal information may be used and disclosed by NCVER for purposes that include populating authenticated VET transcripts; administration of VET; facilitation of statistics and research relating to education, including surveys and data linkage; and understanding the VET market.

The NCVER is authorised to disclose information to the Australian Government Department of Education, Skills and Employment (DESE), Commonwealth authorities, State and Territory authorities (other than registered training organisations) that deal with matters relating to VET and VET regulators for the purposes of those bodies, including to enable:

• administration of VET, including program administration, regulation, monitoring and evaluation
• facilitation of statistics and research relating to education, including surveys and data linkage
• understanding how the VET market operates, for policy, workforce planning and consumer information.

The NCVER may also disclose personal information to persons engaged by NCVER to conduct research on NCVER’s behalf. The NCVER does not intend to disclose your personal information to any overseas recipients. For more information about how the NCVER will handle your personal information please refer to the NCVER’s Privacy Policy at www.ncver.edu.au/privacy If you would like to seek access to or correct your information, in the first instance, please contact your RTO using the contact details listed below. DESE is authorised by law, including the Privacy Act and the NVETR Act, to collect, use and disclose your personal information to fulfil specified functions and activities. For more information about how the DESE will handle your personal information, please refer to the DESE VET Privacy Notice at https://www.dese.gov.au/national-vet-data/vet-privacy-notice 

Storage and Security of your Personal Information 

We hold your personal information both in hard copy and electronically, on our own servers and those of our service providers.  

We implement a range of technical, administrative, personnel and physical measures to safeguard your personal information against loss, interference and unauthorised access, modification and disclosure, and misuse, including using electronic and physical access restrictions to files containing personal information and ensuring encryption of personal information sent and received. 

We require that all third parties who may have access to personal information have appropriate controls to protect your personal information in a manner that is consistent with our Privacy Policy. They must only use your personal information for authorised purposes. 

We destroy or de-identify your personal information when the purpose for which it was collected no longer exists, if you have asked us to remove it from our records, if you have withdrawn your consent to our collection of your sensitive or health information, or where we are no longer required by law to keep it. 

Access to and Amendment of your Personal Information  

You have the right to access personal information that we hold about you, and to ensure that the personal information we hold about you is correct, up-to-date and complete. To access your personal information, please contact us at info@beautyplus.nsw.edu.au or contact our Academy in person.

We may charge a reasonable fee for retrieving your personal information, in which case we will inform you of the fee before providing the information. We may decline a request to access or correct your personal information in certain circumstances in accordance with law. If we refuse a request, we will aim to provide a reason for our decision. 

Surveys

You may receive a student survey which may be run by a government department or an NCVER employee, agent, third-party contractor or another authorised agency. Please note you may opt out of the survey at the time of being contacted.

Direct Marketing 

We may, from time to time, send direct marketing communications to you about our services and other material that we consider you would find interesting.  

If you do not wish to receive such direct marketing communications, you can opt out using the unsubscribe mechanism contained in each email or to by contacting us at info@beautyplus.nsw.edu.au

If you choose to opt out of all direct marketing communications, please note that we may still contact you for other reasonable purposes, including information we send to confirm a booking, or notifications of changes to our services or policies.  

Please note that opting out of direct marketing communications will not opt you out of targeted advertising from us. Please use your cookies and other tracking technologies setting to control the advertising you see from us across social media and other digital properties. 

Further Information and Enquiries 

For further information regarding this Privacy Policy or to make a complaint about our handling or use of your personal information, please contact us at the contact set out below. We will investigate any enquiries received in writing and do our best to resolve them as soon as possible. 

At any time, you may contact BeautyPlus Academy to:

• request access to your personal information
• correct your personal information
• make a complaint about how your personal information has been handled
• ask a question about this Privacy Notice

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Privacy Officer  

BeautyPlus Academy

info@beautyplus.nsw.edu.au

We reserve the right to review, amend, update and change this Privacy Policy from time to time to reflect our practices and obligations. Any changes will take effect from when the updated Privacy Policy is uploaded to our website.